It's common for people to look at a finished project, see a happy customer, and think the job is done. After all, isn't that what we are supposed to do? Do the job and make the customer happy? Well, yes but no. Making the customer happy and doing a good job is the bare minimum. We think there is actually much more to it.
If I'm being honest with you, most people out there today are capable of doing a good job. Anyone with a little experience can pass that initial quality test. However, your experience is not limited to one or two uses. Let's say you have paid for a whole kitchen remodel for example. You get new cabinets, new counter-tops, new sinks, etc. You hire a home improvement contractor from a quick google search, they do the job well and for a good price. Every one is happy initially. Overtime however, you may begin to notice little things that are an inconvenience. It could be something like the placement of a door, or the dimensions of a countertop. There are so many tiny details that you really can’t account for because they don’t manifest themselves until much later. This is where experience as a contractor comes into play
An experienced contractor will be able to leverage their experience to solve a lot of these issues that you or a less experienced contractor wouldn’t know to account for. They will be able to take your vision and improve upon it, sometimes in big ways, but most often the difference is subtle. The devil really is in the details, and one can only understand the effect these details have by first understanding the customer’s unique needs.
It makes all the difference when you are able to understand exactly how a customer will use what you build and then use your experience to make it better. It’s how you take that initial wow factor and continue to build on it over time. I think that is the result of a successful project, and we measure this by the quality of the relationships we have with our customers. It's very rewarding to hear from customers months after completing a project and listening to how happy they still are and what compliments they might have gotten from their friends, or even better, hearing from someone who was recommended to us by a friend we have done work for in the past. We really take a lot of pride in this, and we build our purpose around it.
by Jonathan Smith